FAQs – Zeina Boutique

1. What type of products do you sell?

We specialize in premium quality, stitched 3-piece embroidered kurtas designed for women. Each outfit is made with attention to detail, offering both comfort and elegance.

2. Do you sell unstitched fabric?

No, all our outfits come fully stitched for a perfect fit and hassle-free experience.

3. How do I choose the right size?

We provide a detailed size chart on every product page. Please refer to it before placing your order. If you’re unsure, feel free to contact our customer care team for guidance.

4. Can I customize my outfit?

Currently, we do not offer customization. All our designs are standard stitched sizes.

5. Do you ship nationwide?

Yes! We deliver all across Pakistan through reliable courier partners.

6. How long does delivery take?

Orders are typically delivered within 3–5 working days in major cities and 5–7 working days for other areas.

7. What payment methods do you accept?

We accept Cash on Delivery (COD), Visa, and Mastercard for your convenience.

8. What is your return and exchange policy?

You can return or exchange your order within 2 days of delivery, provided the outfit is unused, unwashed, and in its original packaging. Please check our Return & Exchange Policy for full details.

9. Can I cancel my order?

Yes, you can cancel your order before it is shipped by contacting our customer care team. Once shipped, cancellation is not possible.

10. How do I track my order?

Once your order is dispatched, you will receive a tracking number via SMS or email, which you can use to check the delivery status.

11. Do you offer international shipping?

At the moment, we only deliver within Pakistan, but we are working on expanding to international markets soon.

12. How can I contact customer support?

You can reach us through:

• 📞 +92-300-8444-935

• ✉️ zeinabrand11@gmail.com

Our Contact Us page