Return & Exchange Policy

At Zeina Boutique, we want you to love every piece you order from us. If for any reason you are not fully satisfied, we gladly offer exchanges under the following terms:

✅ Eligibility for Exchange

  • Exchanges are accepted within 2 days of delivery.

  • Items must be unused, unwashed, unaltered, and in their original packaging with tags intact.

  • Only size exchanges or product defect exchanges are allowed.

  • Sale, discounted, or custom-stitched items are not eligible for exchange.

🚫 No Return / Refund Policy

  • Please note, we do not offer cash refunds once an order has been placed.

  • Exchanges are only offered for eligible reasons listed above.

📦 How to Request an Exchange

  1. Email us at zeinabrand11@gmail.com or WhatsApp us at +92-300-8444-935 within 7 days of receiving your order.

  2. Share your order number, product details, and reason for exchange.

  3. Once approved, you may courier the item back to us.

  4. Customers are responsible for return shipping charges (except in case of a defective item).

⚡ Quick Notes

  • If your desired size/design is unavailable, we will issue you a store credit voucher equal to your order value (valid for 3 months).

  • Delivery charges are non-refundable.

  • Items sent without prior approval will not be accepted.

 

 

✨ This way, it’s professional, protects you from fraudulent returns, and builds customer trust.


📝 Order Cancellation Policy – Zeina Boutique

At Zeina Boutique, we understand that plans can change, and we aim to make the cancellation process as smooth as possible.

✅ Cancellation Before Shipment

  • Customers may request order cancellation within 2 hours of placing the order.

  • If the order has not yet been processed or shipped, we will approve the cancellation and issue a full refund.

🚫 Cancellation After Shipment

  • Once your order has been dispatched, it can no longer be cancelled.

  • However, you may still refer to our Return & Exchange Policy for further options after receiving your order.

🔄 How to Request Cancellation

To cancel your order, please contact us at:
 📧 zeinabrand11@gmail.com

 📞 +92-300-8444-935
 with your Order Number and reason for cancellation.

ℹ️ Important Notes

  • Refunds (if applicable) will be processed back to your original payment method within 7–10 business days.

  • Cash on Delivery (COD) orders cannot be cancelled once shipped